Steps to cancel your Etisalat or du Sim card?

Ways to cancel your Etisalat or du Sim card in UAE

Need to cancel or deactivate your Etisalat or du sim card? Looking for the right procedure to do so? Then this article is for you.

Whether you want to get rid of needless sim cards on your name or you are moving out of the country, you would need to permanently deactivate those sim cards.

Etisalat and du are two main telecom providers in the UAE. Cancellation processes of postpaid and prepaid are completely different.

For Etisalat

There are three ways to cancel the Etisalat sim card, they are calling 101, visiting the nearest Etisalat store and cancelling via Etisalat mobile app.

Prepaid Etisalat Sim card

Etisalat stated that the prepaid connection will be automatically deactivated if the usage is not observed for a 12 month period after the balance is exhausted.

Postpaid Etisalat sim card

By settling down the outstanding dues of your postpaid or business account, you can cancel or deactivate your account on the spot. Once the over dues get paid, the cancellation process will be started immediately.

For du

Postpaid du sim card

You need to visit the nearest du shop to apply for the cancellation of the services. But for that you must carry your ID card with you. At the shop you need to place a request for cancellation and need to complete the outstanding payments if any.

Once the request is placed, the account will be deactivated by the end of the bill cycle, until then you can continue on using the service.

Prepaid du sim card

For prepaid sim deactivation you can make a call to 155 and request for a permanent deactivation. Keep your ID with you for verification. You can also visit the nearest du shop to request the deactivation, you must carry your Emirates ID to verify your identity.

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